Year
Month
Tour
Region
Cancel reason
Customer type
Active:
No filters applied
Viewing:—
—bookings
—retained
—cancellations
Cancel rate:—
Operational rate:—
Monthly Overview
How many bookings were made, how many cancelled, and how many did we actually keep?
Demand flow — selected period
▸ Show rate analysis & comparisons
Overall cancellation rate — all bookings (%)
Actual monthly rate with 3-month rolling average
Same-month cancellations (%)
Bookings made and cancelled in the same month — actual and 3-month rolling
▸ View detailed monthly breakdown
| Month | BookingsCreated | Quick cancelsSame month | RetainedBookings kept | Cancels processedAll confirmed | Cancel rate | vs last month | vs last year | Operational rateExcl. external | External events |
|---|
Cancellation Reasons
Why are customers cancelling — and what should the business do about it?
Tour Performance
Which tours are seeing more cancellations than before?
| Tour | Region | CancellationsRecent period | Departures affected | Main reason | FP %Flash Pack | Cust %Customer | Unknown % |
|---|
Departures
Which specific departure dates have unusually high cancellations?
| Departure code | Tour | Region | Date | Total bookings | Cancelled | Other movements | Current occupancy | Cancel rate | Main reason | FP % | Cust % | Unknown % |
|---|
Departures ranked by cancellation rate — highest first. Other movements = net transfers in or out. Current occupancy = bookings still on the tour (total minus cancellations minus transfers). Flash Pack Initiated = cancelled by Flash Pack (e.g. tour discontinued). Customer cancellation = cancelled at the customer's request.
Customer Comparison
Do new and repeat bookings cancel at different rates?
Cancel rate by customer type
New bookings vs repeat bookings — cancellation rate by departure month
New bookings
Repeat bookings
▸ View monthly breakdown by customer type
| Departure month | Type | Bookings | Cancels | Rate (booking basis) | Unique customers | Unique cancels | Rate (customer basis) | Gap |
|---|
Booking Behaviour
How quickly do customers cancel after booking?
How quickly do customers cancel?
Breakdown of all confirmed cancellations by how many days after booking they cancelled
Within 30 days
After 30 days
When do customers cancel? Days before departure
Cancellations grouped by how many days before the departure date they were made
0–39 days
40–79
80–119 (balance payment window)
120–159
160+
The 80–119 day window coincides with balance payment collection — a common cancellation trigger.
▸ View detailed monthly breakdown
| Month | TotalSame-month cancels | Within 30 days | % | After 30 days | % | Split | Check |
|---|
Orange = cancelled within 30 days of booking. Grey = cancelled more than 30 days after booking. Total column = all confirmed cancellations by cancel month. Note: processing delays can affect exact day counts.
Data Checks
How do we know these numbers are correct — and what was excluded?
All 7 validation checks pass. These figures are ready to present to leadership.
Some rows were excluded — this is expected and documented below. 1,906 bookings had no month recorded and are excluded from counts. 126 cancellation requests were unconfirmed and excluded. 22 rows had a minor date error corrected automatically.
| # | What we checked | Expected | Actual | Status | Detail |
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