Year
Month
Tour
Region
Cancel reason
Customer type
Active: No filters applied
Viewing:—
—bookings
—retained
—cancellations
Cancel rate:—
Operational rate:—
Monthly Overview
How many bookings were made, how many cancelled, and how many did we actually keep?
T1

Demand flow — selected period

▸ Show rate analysis & comparisons
Booking Flow
Gross bookings, retained demand, and cancellations by month
Gross bookings
Retained demand
Same-month cancellations
Total cancellations processed
Cancellation Trend
Same-month cancellation rate vs overall cancellation rate
Overall cancellation rate
Same-month cancellation rate
▸ View detailed monthly breakdown
Month BookingsCreated Quick cancelsSame month RetainedBookings kept Cancels processedAll confirmed Cancel rate vs last month vs last year Operational rateExcl. external Geopolitical share

Cancellation Reasons
Why are customers cancelling — and what should the business do about it?
T2
Tour Performance
Which tours are seeing more cancellations — and is it isolated or a wider pattern?
T3A
Tour Region Overall rateAll time Recent cancels Recent rate Previous rate Change Direction Main reason ScopeOne or many? Action

Departures
Which specific departure dates have unusually high cancellations?
T3B
Departure code Tour Region Date Bookings Cancelled Rate Main reason Scope Severity Action

Shown here: departures with 5+ bookings and 30%+ cancellation rate. "Wider pattern" = 3+ departures on the same tour above the threshold.

Customer Comparison
Do first-time and returning customers cancel at different rates?
T4
Cancel rate by customer type
First-time vs returning customers — monthly comparison
First-time customers
Returning customers
▸ View monthly breakdown by customer type
Month Customer type Bookings Cancels Cancel rate GapReturning vs first-time
Booking Behaviour
How quickly do customers cancel after booking?
T5
Month TotalSame-month cancels Within 3 days% Within 5 days% Within 10 days% After 10 days% Split Check

Orange = within 3 days. Teal = 4–5 days. Grey = 6–10 days. Light = after 10 days. High orange concentration suggests booking intent issues.

Data Checks
How do we know these numbers are correct — and what was excluded?
DQ
All 7 validation checks pass. These figures are ready to present to leadership.
Some rows were excluded — this is expected and documented below. 1,906 bookings had no month recorded and are excluded from counts. 126 cancellation requests were unconfirmed and excluded. 22 rows had a minor date error corrected automatically.
#What we checkedExpectedActualStatusDetail